DAL Global Services Catering Lead Agent in Kansas City, Missouri



Under the leadership of the supervisor or manager on duty, the Catering Lead Agent is responsible for assigning duties of Catering Agents, overseeing, assisting in and assuring completion of all tasks.


  • Directs and assists in the catering of flights, including but not limited to driving catering truck, assisting in catering flights.

  • Assists catering supervisor in flight and team planning each shift.

  • Delivers shift briefings to team.

  • Is the contact between management and the trainers and acts as a trainer when needed.

  • Greets crew members, flight attendants, and passengers in a friendly and courteous manner.

  • Drives/operates catering equipment and vehicles in a safe manner.

  • Loads and unloads aircraft supplies to and from high lift catering trucks.

  • Uses and works from lift equipment to heights at approximately 40 feet to service aircraft.

  • Audits and replenishes inventory to ensure there is an adequate supply of items needed to service aircraft.

  • Maintains catering log and records in accordance with company procedures.

  • Fuels truck and performs daily safety checks in accordance with safety policies and OSHA regulations.

  • Maintains the interior and exterior cleanliness of the catering trucks.

  • Ensures catering areas are kept organized and clean at all times.

  • Ships and receives supply orders; restocks inventory daily.

  • Arrives to work on time and at assigned post to ensure prompt servicing of all aircraft and on time departure.

  • Wash dishes and equipment as required.

  • Other duties as assigned.

Primary Location:

United States of America-Missouri-Kansas City