DAL Global Services Baggage Service Agent - Sun Country in Minneapolis, Minnesota


Job Summary :

Under the supervision of the supervisor or manager on duty, Passenger Assist Agents are responsible for assisting and transporting passengers needing special assistance to and from their assigned gate or other airport destination in a friendly, courteous and timely manner.

Essential Functions :

  • Escorts unaccompanied minors to/from flights and/or to meet a receiving adult in a timely manner.

  • Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.

  • Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.

  • Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.

  • Greets and escorts passengers in a friendly and courteous manner.

  • Communicates instructions and special services to gate agent or other personnel for passengers with special needs.

  • All other duties as assigned.

This description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Particular functions, tasks and requirements may vary or be added depending upon the location and operational requirements. The text on this site does not represent a contract of employment and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Primary Location:

United States of America-Minnesota-Minneapolis