DAL Global Services Maintenance Scheduling Coordinator in Norcross, Georgia
Delta Global Services, a wholly owned subsidiary of Delta Air Lines, Inc., has a Direct Hire (FTE) Maintenance Scheduling Coordinator Job with our client in Norcross, GA. In the Maintenance Scheduling Coordinator Job, the candidate willschedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints for our vast National and Core based clients. The candidate will also provide answers to clients by identifying problems; researching answers; guiding client through corrective steps via email, phone, and/or other remote methods.
Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Schedule sub-contractor work and negotiate labor rates and pricing for profitability.
Prepare routing for technicians.
Work with installers to ensure all installation paperwork is completed properly within the designates tine.
Email orders to technicians each day.
Maintain appointment schedules.
Coordinate installation and service activities such as scheduling, customer notification and equipment procurement.
On a daily basis manage the number of hours on each fire inspection. Verify estimated hours verses actual inspection hours.
Set up a schedule of PM's, Sprinkler, UL, and Pump inspections.
Issue material and equipment to technicians.
Order material and equipment and initiate product repairs.
Follow up with technicians at the end of call, and make all notes needed to follow up with the customer.
Follow up with Customers and make sure all work was completed, and the customer is satisfied with our service.
Act as a liaison between sales personnel and service technicians.
Answering high volume phone systems.
Process large volume of subcontractor invoices for payment and ensure payment to payees are remitted timely and accurately in accordance with company policies.
Prepare correspondences, letters, faxes and memos.
Collaborate with accounting to ensure accurate bookkeeping.
Generate large volume of client invoices and system proposals.
Follow all special billing requirements for each contract that requires special billing.
Verify all material, equipment, and receipts are with the WO s and PO # are on all documents.
Works directly with vendors/ contractors to resolve billing discrepancies.
Ensure that month end deadlines are met.
Provide support to external audit requests, as needed.
May be asked to sell additional products or services.
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Other duties as assigned
Industry knowledge is helpful
Strong communication skills, verbal and written
Comprehensive knowledge of policies and procedures
Basic computer skills
- Assist with operations in the absences of departmental personnel
- Completion of 2-year Associates Degree or equivalent education/experience
3 + years in fast paced, multi-tasking office environment is required.
2 + years’ experience scheduling technicians for customer appointments is preferred but not required.
Licenses Certifications & Other Requirements:
- Successful passing of criminal background check, drug test.
Physical Requirements :
Must be able to lift 30 lbs, carry boxes/packages and able to push and pull file cabinet/desk drawers open and close.
Sits in a chair at a desk for approximately 6-7 hours daily. Retrieve items/supplies on overhead shelves and bend/stoop to reach files located in bottom file cabinets.
Must be able to use calculator, telephone, typewriter/keyboard and various office machines on a daily basis and be able to read and write.
Communicate both in person and on the telephone, enter information on the computer and read various instructions.
Delta Global Services - Staffing Division (DGS) has been ranked among Atlanta’s Top 25 Staffing Agencies by the Atlanta Business Chronicle for 14 consecutive years. DGS have over 170 locations in 49 states and we are the only staffing firm offering flight privileges to our employees, creating value for our clients and personnel. To be considered for this Maintenance Scheduling Coordinator Job in Norcross, GA, apply now. DGS is an Equal Opportunity Employer.
Job ID 5111
# of Openings 1