DAL Global Services RCC Coordinator in Raleigh, North Carolina


  • Supervises and coordinates daily activities of employees and aircrafts to ensure a safe and effective operation.

  • Facilitates communication between all operational parties and carriers.

  • Monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, DGS and Safety policies, and all applicable laws.

  • Responsible for shift schedule to include: employee work assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

  • Responsible for overseeing the aircraft gate assignments as well as the aircraft operations agents.

  • Responsible for the proper documentation and retention of all operational documents as per Carrier, DGS and FAA requirements.

  • Ensure the timely and accurate incident reporting (i.e. FOA, BLD, ACD, etc.)

  • Enforces Company policies and procedures including disciplinary action and promotes DGS policy on Equal Employment Opportunity, Anti-Harassment and diversity initiatives.

  • Responds to employee issues or complaints in a timely manner.

  • Communicates with Performance Manager or Station Manager concerning any problems or issues.

  • Schedules and conducts shift meetings.

  • Trains, coaches, counsels and mentors employees in compliance with DGS and station policies.

  • Assists in the administration of payroll, completes shift paperwork and performs other office duties.

  • Performs job duties of assigned shift for operations.

All other duties as assigned.

Primary Location:

United States of America-North Carolina-Raleigh