DAL Global Services Senior Business Analyst (Infrastructure/Security) in United States


Delta Global Services, a wholly owned subsidiary of Delta Air Lines, Inc., has a contract Senior Business Analyst in Atlanta, GA through our Staffing Division. The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in client’s long term improvements in business processes.#DI

Delta Global Services - Staffing Division (DGS) has been ranked among Atlanta’s Top 25 Staffing Agencies by the Atlanta Business Chronicle for 14 consecutive years. DGS have over 170 locations in 49 states and we are the only staffing firm offering flight privileges to our employees, creating value for our clients and personnel. To be considered for this Senior business analyst position in Atlanta, GA, apply now. DGS is an Equal OpportunityEmployer.


  • Provides BU Support, resolving issues not requiring extensive business / system knowledge.

  • Communicates incident status / clarifies issues with business partner.

  • Escalates incidents to seniors where business process and extensive system knowledge is required.

  • Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge.

  • Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.

  • Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT

  • Understands and documents business requirements and user requirements to ensure system designs meets business needs.

  • Ensures knowledge transfer to the support organization occurs prior to system go-live.

  • Schedules and communicates the system go-live date.

  • Develops and/or update documentations and training materials.

  • Ensures IT and SOX compliance is covered.

  • Documents functional requirements that describe the system, process, or product to fulfill business requirements.

  • Responsible for functional design of application systems across all technologies and platforms.

  • Translates user requirements to process and data requirements.

  • Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support.

  • Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms.

  • Provides broad understanding of platforms and applications across all technologies.

  • Functions as an IT advisor to the business units.

  • Oversees and guides the team of Business Analysts I, II


  • Should have more than 5 years of business analysis experience.

  • Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical

  • Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals.

  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)

  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams

  • Airlines experience will be a plus.

Job ID 4450

# of Openings 1

Category Information Technology